Shipping Policy
Email：support@loopgear.com (Loopgear Team will reply to you within 1 business day.)
Loopgear attaches great importance to the user’s shopping experience. And Loopgear hopes that our professionalism and dedication can make customers feel at ease.
2-8 Business Delivery Support
· Shipping Fee
Loopgear is currently offering free shipping on all orders, and all taxes and fees are borne by us.
· Shipping Time
Total delivery time: Generally 5-8 business days. (Please note that any delivery dates provided by Loopgear are only estimates. )
Total delivery time is broken down into processing time and shipping time:
· Order processing time
Generally 1 business day
· Estimated Delivery Time
Generally 4-7 business days
· Free shipping only occurs in areas except for the following areas — Please note we are unable to deliver to PO BOX, military or protected areas. Thank you for your understanding.
Alaska
American Samoa
Guam
Hawaii
Marshall Islands
Northern Mariana Islands
Palau
Puerto Rico
Rhode Island
U.S. Virgin Islands
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
Shipping Confirmation and Order Tracking
Once your order is shipped out, you will receive an email about the tracking information. Please allow 24 hours for the tracking information to show.
If you want to track your package logistics information, please click here.
If there have any problems with the delivery status, please feel free to contact us at support@loopgear.com and Loopgear Team will reply to you within 1 business day.
If you haven’t received your email within 48 hours of placing your order, or if your order is urgent, please contact LOOP GEAR customer support at michael@loopgear.com with your order number.
Packaging
Loopgear uses cartons for outer packing. In the box, you can find the product.
Shipping NOTE
· About shipping support
If you have not received your item(s) after 7 business days, please feel free to reach out to us at support@loopgear.com, and Loopgear Team will reply to you within 1 business day.
· About shipping time
Business days do not include Saturday & Sunday and any public holidays.
The estimated delivery times mentioned above are based on normal circumstances. Loopgear is not responsible for any failures or delays in delivery resulting from force majeure event, such as out of stock, natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues. The estimated delivery time may also vary according to your location and the origin of your order.
If you require any further information or assistance, please do not hesitate to contact us.
· About change the shipping address
Please contact support@loopgear.com to modify your delivery address before the product has been shipped.
Please note that Loopgear is unable to modify the delivery address once the product is in transit.
· About Out-of-Stock Items
If certain products are sold out in your country, you will be unable to place an order for those items. If you want to inquire further about ordering, please feel free to contact us at support@loopgear.com. Loopgear Team will reply to you within 1 business day.
· About Multi-item Product Shipping
If you want to order multiple items and would like them to be delivered simultaneously, Loopgear will make every effort to ensure that all items reach you at the same time.
However, please note that our products may not always be shipped together, as different shipping options may be utilized depending on the specific items.
* Note:
However, please note that our products may not always be shipped together, as different shipping options may be utilized depending on the specific items.